Accessibility

We recognise the need for this website to be accessible to everyone.  We have implemented a number of features designed to make the website easy to use, especially for those users with disabilities. We have worked closely with the Shaw Trust during the development of this site, whose team have tested the accessibility of the site for customers with different levels of difficulty which include:

• No vision
• Low vision
• Colour blindness
• Dyslexia
• Deafness and the hard of hearing
• Mobility impaired
• Learning difficulties

An alternative text only booking route is also available.

If you require any further information regarding the accessibility of our trains, stations and how we can help, please see our Disabled Persons Protection Policy.

Customers requiring assistance during their journey should contact our Assisted Travel team on 08457 225 225 selecting option 1 then 6, or by MiniCom Text Phone on 08451 202067.  Opening hours are 08.00 - 20.00 7 days a week, closed on Christmas Day and Boxing Day. 

 Please note that all requests for assistance must be made by 18.00 hrs the day before travel.