Privacy Policy
This privacy policy outlines the procedures NXEC Trains Limited and National Express Group have in place regarding the collection and use of your personal information. We respect your privacy and take great care in the storage and use of your personal data. If you have any questions or queries regarding this policy, please contact our Customer Relations Team at c.relations@nationalexpress.com.
We consider as private any personal information (i.e. information from which you can be identified) supplied by you to us while using nationalexpresseastcoast.com or the SMS feedback service and will hold it in accordance with applicable Data Protection legislation currently in force. You may request a copy of the personal information that we hold about you and to have any inaccuracies corrected.
We will hold and use your personal information on our computer systems in order to process ticket transactions, reply to feedback via the SMS feedback service and personalise your shopping experience. We may pass this personal information to third party service providers for completing a booking or transaction with us or maintaining our customer database. These third party companies will be required to use your personal information in accordance with Data Protection legislation.
National Express Group respect your privacy and will not pass or sell your details on to any other third parties except where you expressly consent. We may however pass your personal information to any company who takes over the NXEC Trains Limited franchise to enable them to use that information in line with the consent you have provided, or where lawfully requested or required to do so by legal or regulatory authorities.
We may also use your personal information to contact you with offers, promotions and communications in line with the consent you have provided. If you do not wish to receive this information you may choose to alter your Data Protection status by accessing your account on the NXEC Trains Limited website or by emailing c.relations@nationalexpress.com.
Your personal information will be used by us for the following:
- Completing ticket transactions (which may involve passing your data to third parties for the explicit purpose of fulfilling the ticket)
- Market research purposes
- Direct marketing purposes
If you would like details of the personal information we store about you, please write to:
National Express Customer Relations
Freepost RRZG-ZZZX-LKXK
Newcastle upon Tyne
NE1 5DN
Use of “cookies” and internet tags
We may collect and process anonymous information about your visit to this website, such as some of the pages you visit and some of the searches you perform. Such anonymous information is used by us to help improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it. In doing this we may install “cookies” that collect the first-level domain name of the user (e.g. “bigmail.com” from an e-mail address of “john@bigmail.com”) and the date and time of access. “Cookies” as used by us cannot be used to discover the identity of an individual user.
A “cookie” is a small piece of information that is sent to your browser and stored on your computer’s hard drive. “Cookies” do not damage your computer and you can set your browser to notify you when you receive a “cookie”, which in turn will enable you to decide whether or not you want to accept it or not. For further information about “cookies”, please visit www.allaboutcookies.org.
We may also on occasion use Internet tags in combination with “cookies” at this site and may deploy these tags through a third-party advertising partner. These tags are placed on both on-line advertisements that bring users to the site and on different pages of the site. We use this technology to measure visitor response to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted). The third-party may be able to collect anonymous aggregated data about visitors to other sites because of these Internet tags and “cookies”.
Please be assured that we DO NOT collect or seek through these tags or “cookies” any personally identifiable information about our visitors, such as names, addresses, email addresses or telephone numbers.
Our Pledge to You
We pledge our intention to meet our obligations under this Privacy Policy statement, and to comply with the requirements of the Data Protection Act 1998.