Contact Us
We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us.
For queries including ticket enquiries, refunds, web issues, Customer Relations, Business Travel, Group Travel or Assisted Travel.
National Express East Coast Web Customer Support Team
Tel: 08457 225 111
Open Monday to Saturday 08.00 - 20:00; Sunday 10:00 - 20:00
National Express Customer Relations
Freepost RRZG-ZZZX-LKXK
Newcastle upon Tyne
NE1 5DN
Tel: 08457 225 333
Fax: 0191 227 5986
Open Monday to Friday 08.30 - 17.00
'escape' Membership Enquiries
Tel: 08457 77 66 44
Open Monday to Friday 09:00 - 17:00
National Express East Coast Business Travel Service (for corporate customers only)
Tel: 08457 225 125
Fax: 08457 225 222
Open Monday to Friday 08.00 - 18.00
National Express East Coast Group Travel
Tel: 08457 225 010
International Tel: +44 191 259 8089
Fax: 08451 204 070
Open Monday to Friday 09.00 - 18.00
National Express East Coast Season Tickets
Tel: 08457 225 125
Open Monday to Friday 09.00 - 17.00
National Express East Coast Assisted Travel
Tel: 08457 225 225
Textphone: 08451 202 067
Open Monday to Saturday 08:00 - 20:00; Sunday 10:00 - 20:00
National Express East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18.00 on the day before travel.
National Rail Enquiries
Tel: 08457 48 49 50
Visit www.nationalrail.co.uk
National Express East Coast Hotel Booking Service
More details about the Hotel Booking Service
National Express East Coast Car Hire Service
Visit the Europcar website for a 10% discount